Perspectives

The other day I was trying to pay a bill online, and found that the website would time out long before I would get to the page I needed to go to. Of course, it was after hours and was unable to contact the company's tech support.

So the next day, I called the company and was greeting by a pleasant rep, who asked my name and account number, and then the line went really muffled. Granted my allergies are causing my ears to clog, so I'm deaf to begin with, but I didn't think I was that bad, as I could hear people talking in the background. Come to find out the company was having a fire alarm...and could I please call back in 15 minutes...I don't know of any company that can complete a fire drill in under half an hour.

To make a long story short, it took 4 calls to 3 different numbers, and 7 reps before I was able to make an on-line payment. (Reminded me of the time I did the 4 hour driving course that really took 2 days!) It really irks me no end that 'they' say online should be better, quicker, faster, easier, and it's not!

After getting this all settled out, I felt I had earned the right to piss and moan about it a bit, when I read my friend TC's blog about her impending mastectomy...and I end up feeling petty. Funny how Life has a way of putting things in perspective, eh?